At FauteuilSofas.com, we combine the timeless elegance of Chesterfield sofas with modern convenience in our shipping and returns processes. Whether you’re furnishing your Parisian apartment or adding classic touches to your home library, we ensure your experience is as refined as our furniture.

Shipping Information

Order Processing

Our artisans carefully prepare each order within 1-2 business days of purchase. During peak seasons, processing may take slightly longer.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Shipping fee: €12.95
  • Includes tracking and insurance

Free Shipping

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Available for orders over €50

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian regions and remote areas.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. For any shipping inquiries, please contact our customer service at [email protected].

Returns & Exchanges

We want you to be completely satisfied with your Chesterfield sofa, library shelving, or accent chair. If for any reason you’re not happy with your purchase, our returns process is designed to be as smooth as our leather upholstery.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return shipping: Customer’s responsibility unless item is defective or wrong item shipped

Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns on:

  • Sofa covers (hygiene reasons)
  • Custom-made or personalized products
  • Clearance or promotional items (unless otherwise stated)

How to Return an Item

Follow these steps to initiate a return or exchange:

  1. Contact our customer service within 15 days of receiving your order.

    Email: [email protected]
    Include your order number and return details.

  2. Wait for approval

    We’ll send you a Return Merchandise Authorization (RMA) and shipping instructions.

  3. Package your item

    Use the original packaging or similar protective materials to prevent damage during transit.

  4. Ship to our warehouse
    FauteuilSofas.com Retours
    96 Rue des Bourdonnais
    Paris, FR 41657
  5. Confirmation

    Once we receive and inspect your return, we’ll notify you about your refund or exchange status.

Sample Return Request Email

Subject: Return Request – Order #XXXXXX

Hello,

I would like to return the following item from my order #XXXXXX:

Product name: [Chesterfield Sofa, Cabriolet Armchair, etc.]
Model number: [If applicable]
Reason for return: [Incorrect size, color difference, defect, etc.]
Attached photos: [For defective items, please attach clear photos]

I would like: [Refund / Exchange for

New
- Canapé Panoramique Convertible - DAMIEN VELOURS - En Tissu Gris Clair Gris Foncé De Qualité, 7 Places, Gris, Méridienne à Droite Et Angle à Gauche (vu De Face)Expédition & retours -VIDAXL || Songmics Soldes 72606496 2
Aperçu

Canapé

– Canapé Panoramique Convertible – DAMIEN VELOURS – En Tissu Gris Clair Gris Foncé De Qualité, 7 Places, Gris, Méridienne à Droite Et Angle à Gauche (vu De Face)

Le prix initial était : 321,00 €.Le prix actuel est : 95,99 €.
]

Best regards,
[Your name]
[Your phone number]

Refunds

  • Processing time: 5 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank processing: 5-10 business days for card payments to appear in your account
  • Shipping costs: Original shipping fees are non-refundable unless we made an error

Exchanges

To exchange an item:

  1. Follow the standard return process above
  2. Clearly indicate you want an exchange and specify the new desired item
  3. We’ll process your new item with the same care we give to all our curated furniture pieces

Note: Additional shipping charges may apply for the new order.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with clear photos of the damage
  • We’ll arrange a free return and offer replacement or full refund
  • For shipping damage, note any issues on the delivery receipt before signing

Our Commitment to You

Just like our solid oak bookcases, we stand firmly behind our products and service. Our customer service team is available Monday through Friday, 9am to 6pm (Paris time) at [email protected] to assist with any questions about our shipping or returns policy.

Thank you for choosing FauteuilSofas.com for your home furnishing needs.